Taking care of those who take care of you. There are times battle lines are drawn in a business between being helpful and being right. And there are times when those lines become very blurred. I’m talking about customer service. Having a good customer advocate on your team is one of the best moves you… [Read More…]
Lead not Lead – Define Who You Are
I remember a scene from The Polar Express where the young girl gets her ticket punched by the conductor with the word “LEAD”. She immediately jumped to “Lead – like in lead balloon”. The conductor gently corrected her saying “It can also be pronounced Lead – as in “leader,” “leadership.” “Lead the way.” Just as the word can… [Read More…]
